Support Solutions

Bug Fixes & Updates

Keep your software healthy

Ongoing code maintenance with clearly defined SLAs. We handle bug triage, dependency security updates, CMS upgrades, and incremental feature improvements on a retainer basis.

Timeline
Ongoing retainer
Starting Price
From $499/mo
Technologies & Focus Areas
SLA Dependency Updates CMS Upgrades Priority Queue Retainer

Software isn't finished at launch — it's a living product that needs regular care. Dependencies release security patches. PHP and Laravel release new versions. Your business requirements evolve. And bugs slip through even the most rigorous QA process.

Our retainer model gives you a dedicated engineering resource on a predictable monthly budget. Every bug is triaged, prioritised by severity, and resolved within defined SLAs. You get a monthly summary of everything we've done, what's coming next, and any risks we've identified.

Why Choose This Service

  • Defined SLAs for every bug severity level
  • Security dependency updates applied proactively
  • CMS and framework version upgrades managed safely
  • Monthly hours rollover — unused hours carry forward
  • Dedicated engineer familiar with your codebase
  • Priority queue — retainer clients jump the queue

How We Deliver Bug Fixes & Updates

1

Onboarding

We review your codebase, set up local environments, and document known issues.

2

SLA Definition

Response and resolution times agreed for Critical, High, and Standard severity.

3

Priority Queue

Bug backlog triaged and prioritised with your team.

4

Ongoing Sprints

Regular maintenance cadence with fortnightly check-ins.

5

Monthly Review

Hours report, upcoming risks, and recommendations delivered.

Everything Included

  • 1
    Monthly retainer hours (agreed upfront)
  • 2
    Bug triage and resolution within SLA
  • 3
    Monthly activity report and hours summary
  • 4
    Dependency audit and update schedule
  • 5
    Code review on all changes before deployment
  • 6
    Dedicated Slack channel for direct communication

Ready to get started?

Book a free 30-minute strategy session. No obligations, just a conversation about your goals.

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Timeline
Ongoing retainer
Starting From
From $499/mo

Common Questions

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